WHAT IS ENLIGHTENMENT: In Asia, you have been
taking your people on what you call “a journey to
greatness” to discover what makes leaders and companies
outstanding. What have you learned?
TEX GUNNING: Average leaders take care of
themselves and their families. Good leaders take care of
themselves, their families, and some of the community. Great
leaders—and great companies—not only take care of
these stakeholders but also want to change the world. They want
to leave the world better than they found it. We have made the
choice to have our business intent become a missionary intent
that will make a difference in the lives of Asians who have
either health problems, nutritional problems, or well-being
problems.
The core insight about great leadership and great companies
comes down to service. We as individuals should entirely
integrate our personal lives and our search for meaning with our
business lives. Businesses with a meaningful intent will bring
meaning to the lives of their employees. Then it will be as if
we were volunteers—paid volunteers—in a community
service organization. And we'll only need half the policies,
half the training, half the values statements that are usually
needed in business, because people will be living out their
deepest values everywhere in their lives.
WIE: Could you speak about the “missionary
intent” you have taken on at Unilever?
GUNNING: I would love to make a difference in the
lives of the unbelievably poor children in Asia. Their suffering
is just unimaginable. I said to myself, I have no
choice. We've got to do this. So we decided to
start in India where the problem is at its biggest in terms of
scale. It's a very complicated country. If we can crack it
there, we can crack it anywhere. It's an interesting process
because the more I look at it, the more I think I am tackling
something that I can never, ever solve. But simultaneously, I'm
very optimistic because there's beginning to be a groundswell of
people around the world who are saying, “This is
unacceptable.”
You see, the paradigm that divides the world into the social
sector, the private sector, and the governmental sector is not
working. It creates artificial barriers. We are each a
constituent of the problem, so we have to combine our forces,
our efforts, and our competencies. We cannot solve these
problems on our own. We all share this planet together; none of
us can live a meaningful life when in Bangladesh, in China, in
Darfur, hundreds of thousands of people are in need of help. I
get my energy to persevere because I meet so many people around
the world who share the same realization that this world is
entirely connected.
WIE: Despite the fact that we are all
connected, working across these barriers that are now built into
the system is not easy. How do you propose that the for-profit
and the not-for-profit systems work together?
GUNNING: Our suggestion is to bring into the social
capital markets the efficiencies and accountability that you
find in the financial capital markets.* So, for example,
Unilever would submit a proposal for funding with partners like
UNICEF or the World Food Program. Our competitors would do the
same thing, and the proposals could compete with each other.
Through competition, we could bring into the social capital
market the best that the financial capital market has to offer.
I bet this will increase creativity, increase accountability,
and therefore increase efficiency and effectiveness. Because for
businesses, unlike NGOs, it is a core competency to compete and
to deliver—or else you're out of business.
If this works, it would be the first time that we would be
working not only with Unilever capital but with capital that
came from others. And even if we fail significantly, we can then
use what we learn to be even better. We might be a bit ahead of
our times, but somebody has to start this groundswell in
business.
WIE: Isn't it dangerous to give organizations
that are motivated by profit access to funds that are aimed to
help the poor?
GUNNING: Of course, the moment that people in
business realize that you can compete for social capital, the
ugly side of human beings will also emerge. But we have to take
the risk. The capitalist system was built both by people who
were genuinely trying to save the world and by those who were
just genuinely trying to fill their own pockets. And while they
were filling their pockets, they created a better world in many
ways. But although we've realized that economic development can
be good for the world, the moment that seventy or eighty percent
of the world is not participating in a manner that is equitable,
then the system is failing. So an awareness is emerging that the
capitalist system itself is failing.
If a few of us can prove that it makes good business sense
not just to be socially responsible but to make a serious social
mission intrinsic to one's business, then this is going to be
written about, studied, and publicized. Because nothing is transferred faster than a success story in business. So I am very optimistic that if a few businesses can set an example here, we can make a tipping point out of it. And at this point, we really have no choice.
*The financial capital markets are the funding sources for private industry. They serve the creation of private wealth and provide the financial foundation for businesses (such as Unilever). The social capital markets serve the public welfare and are made up of foundations, donations by individuals, and first world government or international aid that goes to NGOs, nonprofits, and governments in the developing world that are trying to solve social problems.